Finding Your Product Model Number

Overview

Locating your product's model number is an important step when seeking technical support, ordering spare parts, or troubleshooting an issue. Because products often display several different numbers, it can sometimes be difficult to identify the correct one. A useful rule to remember is that the model number will always begin with a letter.

Key points

• The model number always begins with a letter.
• Several other numbers may appear on the product, so make sure you're identifying the correct one.
• The model number is required for troubleshooting and support.

Where to find the model number

1. Product manual
   • Usually located on the front page or back page of the manual.

Important! To enable us to troubleshoot your product we will require your model number. Without your model number, we might not be able to provide support.

1. Product manual

The Model Number can be found on either the front or the back page of the manual.

2. Product sticker

• Found on a sticker attached to the body of the machine.

3. Original packaging

• Printed somewhere on the product box.

If you still can't find it

• Use the manufacturer's spare parts page to browse products with similar model numbers or search for your specific product.

This article will help you locate the spare part you are looking for on our website. We have hundreds of parts on our site so finding your part may be tricky but this article should make that navigation a lot easier.

TABLE OF CONTENTS

• Step 1: Locate the brand and model number of your product
• Step 2: Locating your product on our site
• Step 3: Using our diagrams and part lists to identify your part
• The part you are needing is out of stock

Step 1: Locate the brand and model number of your product

• Firstly you will need to know the brand of your product, we have a long list of brands we supply for on our website. Please hover over the 'spare parts' tab at the top of the page to see the list of brands. The brand will be easily identifiable on the product, manual, and packaging. Next, locate the model number, this will always begin with a letter and can be found on the sticker on the product. If you can't find this on the product it will also be located on the manual and original packaging.

Step 2: Locating your product on our site

• Now that you have the correct brand, please navigate to the spare parts drop-down menu on the navigation bar. From here please click on the brand of product you are purchasing parts for.

• Once the brand has been selected you should be taken to our list of products for that specific brand. You can search through and identify your product by looking through our lists, to navigate to the next page scroll to the bottom, and click on the desired page number or arrow to move on. An easier way to find the product is to go to the left-hand side of the page where you are presented with the list of brands. Once a brand is clicked, further options will appear for your product type. Please select the relevant type of product that you have.

• You will now be able to locate the machine you currently need parts for. Now use the model number to locate which product that you are looking for. The model number is displayed below each product on the page. Please note that some products can be differentiated by year, these will be made visible below the product image.

Step 3: Using our diagrams and part lists to identify your part

• Once you have clicked on your product you will be displayed the manual, exploded diagram, and parts list. Below are all of the available parts currently for this product. To identify your part please click on the exploded diagram.

• Once the exploded diagram has opened you will be displayed all of the parts your product is made up of, locate the part you need, and note down the number attached to your part. For example, we are looking for a new front wheel, we would take note of the number 62.

• Please now navigate to the parts list link. This will bring up all of the parts from the diagram and tells us the name and part number. The position number is the number we collected from the exploded diagram, now locate this number on the list. This is the part you are needing. For example, we collected position number 62 for the front wheel, I can now collect part number 738017 and part name front wheel and make a note of this.

• With the part name and number, you can now identify the part you are needing from the list of parts on the main page for the product. For example, I have been able to identify the product I am needing via the part number and name.

If you are still unable to find the part you are needing please get in touch with one of our advisors by clicking here.

The part you are needing is out of stock

• If the product says "part coming soon", unfortunately, the part is currently out of stock at the moment. Parts are on order, but we do not have an arrival date. As soon as the part is back in stock it will be made available here on our website.

We have an in depth guide on how to locate your model number by clicking here.

Finding your serial number can sometimes be confusing, as products often display several different numbers and identifiers. This guide will help you identify the correct serial number quickly and easily.

Where to Find the Serial Number

The serial number will always be located on a sticker attached to your product.

In some cases, it may be labelled with "S/N" (Serial Number), although this is not always the case.

How to Identify the Serial Number

• A serial number consists only of numbers.
• It is usually found alongside other product information, such as the model number and manufacturing details.

Please take care not to confuse the serial number with the model number, as these are different identifiers and are used for different purposes.

Examples

The images below show examples of product information stickers, with the serial number highlighted using a red circle to help you identify it easily.

The warranty period for your product depends on the brand and begins from the original date of purchase.

Important Information

Manufacturer warranties are only valid when accompanied by a valid proof of purchase.

For full warranty terms, conditions, and exclusions, please refer to your product's user manual.

Overview

Mixing two-stroke fuel correctly is essential for engine performance, reliability, and longevity. Two-stroke engines require oil to be mixed directly with petrol to provide lubrication for internal engine components. Using the wrong fuel-to-oil ratio can lead to poor performance, excessive smoke, spark plug fouling, overheating, or serious engine damage.

Before mixing fuel, always check the instructions for the recommended fuel ratio and use high-quality two-stroke oil.

This guide explains how to mix for the best results.

Watch the Assembly and Operation Video

What You'll Need

• 40:1 two stroke mixing bottle
• Two-stroke oil
• Fuel bottle with Fresh unleaded petrol (no older than 30 days)
• Funnel

Step 1: Check the Correct Fuel Ratio – ratio required 40:1

Step 2: Measure the Petrol reservoir to 10 marker

Step 3: Measure the Oil reservoir to 10 marker

Step 4: Secure both oil and petrol lids before mixing

Step 5: Mix Thoroughly